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City Of Poughkeepsie » Press Release » City 911 Celebrates National Public Safety Telecommunicators Week

City 911 Celebrates National Public Safety Telecommunicators Week

City of Poughkeepsie 911 is celebrating the second full week of April (April 8-14) as National Public Safety Telecommunicators Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.

Public Safety Dispatchers Visit Morse Elementary

On Monday April 9, 2018, Public Safety Dispatchers Sarah Benson, and Christopher Beyer both 13-year veterans, were welcomed by Assistant Principal Nicole Penn to the Morse Elementary School in the City of Poughkeepsie School District accompanied by Mayor Robert Rolison. The group sat down with Mrs. McIntosh’s second grade class and spoke about the importance of 911 to her class.  They spoke about when to call 911, they reviewed every student’s address in a packet they took home and how important it was to have a home safety plan.

Mayor Robert Rolison has recognized National Public Safety Telecommunicators Week and the important role the Public Safety Dispatchers have as a first responder in public safety in the City of Poughkeepsie. The City of Poughkeepsie 911 Center answered 81,448 phone calls in 2017.  Answering 17,264 911 calls and 64,184 7-digit phone calls. The 911 calls were answered in under 10 seconds 99.5 % of the time and 98.7 % for the 7-digit phone calls. The national standard is Ninety percent (90%) of all 9-1-1 calls arriving at the Public Safety Answering Point (PSAP or 911 Center) shall be answered within ten (10) seconds. In 2017 the 911 center processed 37,386 Police Incidents, 4,851 Fire Incidents, 6700 EMS Incidents as well as 228 Public Works calls in 2017. Answering 17,264 911 calls and 64,184 7-digit phone calls.

About City of Poughkeepsie 911

The City of Poughkeepsie 911 Center employs public safety dispatchers and senior public safety dispatchers who are responsible for receiving emergency and non-emergency phone calls from individuals requesting assistance from emergency medical personnel, firefighters, and police.  Public safety dispatcher’s direct resources to locations of need and monitor situations for changes and additional requests for resources.  The operate 24 hours a day, 7 days a week. The City of Poughkeepsie 911 center is overseen by the City of Poughkeepsie Police Department under the direction of Chief Thomas Pape.

For additional information about National Public Safety Telecommunicators Week, please visit www.npstw.org.