Make a Payment

Water & Sewer Payment System Sanitation Payment System Parking Ticket Payment System Property Tax Payment System

Note: When making a Water & Sewer or Sanitation payment, please have your account number and payment amount ready. This information can be found on your most recent bill. 

Frequently Asked Questions

How can I make a payment for my water & sewer or sanitation bill?  

We offer 3 ways to make a payment:

  • Online
    • When entering payments online, please omit the “001” from your account number
    • Service Fee: $3.75
  • Mail
    • 62 Civic Center Plaza
      Poughkeepsie, NY 12601
      Attention: Finance Department
  • Drop Box
    • located outside of the Police Station Main Entrance, on the corner of Mansion St. and Columbus Dr.

Please note: We do not take payments over the phone.

Why is the payment website saying my account number does not exist?

When making a payment via our website please omit the “001”.

When are my utility bills due?

Water Bills – Due Dates:

  • January 15th
  • April 15th
  • July 15th
  • October 15th

Sanitation – Due Dates:

  • March 15th
  • May 15th
  • August 15th
  • October 15th

How can I request a final water read?

To complete a final water read, please email or fax the following information:

  • attorney’s fax/email
  • closing date
  • new owners name
  • billing address

Email: [email protected]
Fax: (845) 451-4028

Why am I receiving a water bill when no water was used this quarter?

Each meter is assigned a minimum bill. For example, a 5/8 meter is billed the minimum of $56.80 when 0 to 7 units are used.  The minimum units and bills associated with each meter size is available here

How do I update the name or mailing address for my utility bills?

Please send an email to [email protected] instructing us to update the name and billing address. Please include the property address and account number. In the email please advise if the update is for water, sanitation, or both. To update the name into a tenants account the outstanding balance must be paid in full.

Will my water get turned off if I don’t pay my water bill?

If the balance for your water account is not paid in full by early December, it will be added to your property taxes for next year. We will not shut off your water. If the sanitation balance is not paid in full by December 31st, it will be added to your property taxes for the following year.